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Procedures for Residential Earthquake Insurance Claims Handling illustrate

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  • 1.Earthquake disaster occurs
  • 2.Policyholder
    2.1Claims application( go to 8.1)
        2.1.1Non-life insurers
        2.1.2TREIF
        2.1.3Joint claims service center in disaster area
  • 3.TREIF investigates quake and compiles data
        3.1Quake statistics compiled by National Disaster Prevention and Protection Commission or local government
  • 4.TREIF internal meeting
    4.1Report to authority and non-life insurers
    4.2 Issue press release asking policyholders to report
  • 5.Time of establishment of the central disaster response center
    5.1Convene emergency meeting discussion topics:
        5.1.1Determine whether to establish a central claims subcommittee to supervise and direct the joint claims      service center in disaster area
        5.1.2Determine whether to reduce comp -ensation and the ratio of reduction
        5.1.3Determine whether to initiate remote backup support
        5.1.4Other important matters
  • 6.a When emergency meeting decides not to establish a central claims sub -committee.
  • 6.b When the local governm-ent establishes an emer-gency response center and the policyholder's residence is damaged
  • 6.c When the central and local governments both establish emergency response centers are not established,the policyholder's residence is damaged, and the internal meeting decides to esta -blish a central claims sub-committee.
    6.1 Establish a claims processing subco-mmittee work tasks:
        6.1.1Collection and reporting of infor-mation on earthquake and status of claims handling
        6.1.2Coordinate and dispatch qualified adjustors
        6.1.3Discuss compensation issues raised by policy writers and policyholders
        6.1.4Other related subjects
  • 7.When neither the central claims subcommittee nor the claims processing sub -committee are established
    7.1Handling by non-life insurers.
  • 8.Refer to appraisal results by adjustors called up on eme -rgency by the local government
    8.1Procedure for determining total loss and claims handling
  • 9.Compilation by the TREIF
  • 10.TREIF receives payment from reinsrers
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