Event Location：Taipei City 
Event Time：2022/8/10~2022/12/01

1. TREIF holds a claim simulation drill every year. This aims at helping insurers to familiarize with the insurance claim procedures of TREIF, so that their own personnel could be swiftly dispatched during a disaster and appropriately settle the claims to the stranded ones in an efficient way. This could bring the society peace of mind and enchance resilience after a disaster, and bring a positive image to insurers as an enterprise that is responsible toward the society.

2. New features of 2022 claim simulation exercises were as follows:

(1) Drills in response of notice without prior warning, and On-site reporting by dispatched personnel;

(2) Both life and non-life insurance associations sent personnel to the Contingent Joint Claims Center to provide consulting services.;

(3) Adopting 3D simulation program for the loss assessment, and qualified adjusters conducting claims evaluations by different batches.

The joint claim service center

3. TREIF and the insurers conducted the simulation exercise in four phases from August 10 to October 31, 2022:

(1) Drills for information gathering on the disaster and emergency response as well as related on-line meeting rehearsals;

(2) Drills in response of unscheduled dispatchment notices, and On-site reporting by dispatched personnel;

(3) Drills for claim service center;

(4) Simulation of qualified adjusters conducting claim evaluations by using 3D simulation program.

4. A review video meeting was held on November 24, 2022. Presentations were made to participants and key focuses of the review were as follows:

(1) Enhance qualified adjusters’ evaluation capability.

(2) Some insurers were unfamiliar with the preparation work dividing for the insurers claim service centers and the claim service groups of the joint claim service center;

5. During the video meeting, Mr. Shìh-Chang Wang, the professional architect made the presentation of “The On-site Damage Evaluation and Loss Assessment”.

6. An award ceremony was held on December 1st, 2021 to recoguize outstanding insurers and qualified adjusters.