Event Location：Kaohsiung City
Event Time：2021/8/10~2021/11/04

1. TREIF holds a claim simulation drill every year. This aims at helping insurers to familiarize with the insurance claim procedures of TREIF, so that their own personnel could be swiftly dispatched during a disaster and appropriately settle the claims to the stranded ones in an efficient way. This could bring the society peace of mind and enchance resilience after a disaster, and bring a positive image to insurers as an enterprise that is responsible toward the society.
2. New features of 2021 claim simulation exercises were as follows:
(1) Simulation drill for the scenario of a large-scale earthquake in southern Taiwan’s Chishan Fault;
(2) In response to COVID-19 alert, incorporate the epidemic prevention social norms;
(3) Computers are installed with three-dimensional simulated images of the earthquake damaged building columns, beams and structural walls.

The joint claim service center

3. TREIF and the insurers conducted the simulation exercise in four phases from August 10 to September 17, 2021:
(1) Drills for information gathering on the disaster and emergency response as well as related on-line meeting rehearsals;
(2) Drills in respoase of notice without prior warning;
(3) Drills for claim service center;
(4) Simulation of qualified adjusters conducting claim evaluations on line.
4. A review video meeting was held on October 27, 2021. Presentations were made to participants and key focuses of the review were as follows:
(1) Enhance qualified adjusters’ evaluation capability.
(2) Some insurers were unfamiliar with the preparation work dividing for the insurers claim service centers and the claim service groups of the joint claim service center;
5. During the video meeting, Mr. Shìh-Chang Wang, the professional architect made the presentation of “The On-site Damage Evaluation and Loss Assessment”.
6. An award ceremony was held on November 4, 2021 to recoguize outstanding insurers and qualified adjusters.