Event Location：Taipei City
Event Time：2019/08/16~2019/11/06
2019 Claim Operation Simulation Exercises
1. TREIF holds a claim simulation drill every year. This aims at helping insurers to familiarize with the insurance claim procedures of TREIF, so that their own personnel could be swiftly dispatched during a disaster and appropriately settle the claims to the stranded ones in an efficient way. This could appease people’s mood, and bring a positive image to insurers as an enterprise that is responsible toward the society.
2. 2019 claim simulation exercises
(1) New features were as follows:
a. Included 2016 Tainan and 2018 Hualien claim settlement experience;
b. Simulation exercise for the scenario of a large-scale earthquake in Northern Taiwan’s Sanchiao Fault;
c. Computers are installed with three-dimensional simulated images of the earthquake damaged building columns, beams and structural walls.
(2) The simulation exercise approach for each scenarios and the key summary were as follows:
Insurance companies' claim service centers
3. TREIF and the insurers conducted the simulation exercise in four phases during August 14 to 28, 2019:
(1) Drills for information gathering on the disaster and emergency response as well as related meeting rehearsals;
(2) Drills on responding to notice without prior warning;
(3) Drills for claim service center;
(4) Simulation of qualified adjusters conducting claim evaluations on site.
4. A review meeting and an award ceremony were held on November 6, 2019. Presentations were made to par ticipants and awards were presented to outstanding insurers and qualified adjusters. Key focuses of the review were as follows:
(1) Whether the recovery time for offsite backup information system was too long;
(2) Some insurers were unfamiliar with the preparation work for dividing the claim service groups; good maintenance of the residential earthquake claims Q&A requires regular discussion and update;
(3) Design scenarios that are closer to the actual claim practices;
(4) Enhance qualified adjusters’ evaluation capability.
