Event Location：Taichung City
Event Time：2020/08/13~2020/11/19
1. TREIF holds a claim simulation drill every year. This aims at helping insurers to familiarize with the insurance claim procedures of TREIF, so that their own personnel could be swiftly dispatched during a disaster and appropriately settle the claims to the stranded ones in an efficient way. This could appease people’s minds, and bring a positive image to insurers as an enterprise that is responsible toward the society.
2. 2020 claim simulation exercises
(1) New features were as follows:
a. Included 2016 Tainan and 2018 Hualien claim settlement experience;
b. Simulation exercise for the scenario of a large-scale earthquake in Central Taiwan’s Chelongpu Fault;
c. Computers are installed with three-dimensional simulated images of the earthquake damaged building columns, beams and structural walls.
(2) The simulation exercise approach for each scenarios and the key summary were as follows:
Building damage evaluation simulation drill
3. TREIF and the insurers conducted the simulation exercise in four phases during August 13 to 27, 2020:
(1) Drills for information gathering on the disaster and emergency response as well as related meeting rehearsals;
(2) Drills on responding to notice without prior warning;
(3) Drills for claim service center;
(4) Simulation of qualified adjusters conducting claim evaluations on site.
4. A review meeting and an award ceremony were held on November 19, 2020. Presentations were made to participants and awards were presented to outstanding insurers and qualified adjusters. Key focuses of the review were as follows:
(1) Whether the recovery time for offsite backup information system was too long;
(2) Some insurers were unfamiliar with the preparation work for dividing the claim service groups;
(3) Enhance qualified adjusters’ evaluation capability.
5. The presentation for "The On-site Damage Evaluation and Loss Assessment" made by Mr. Shìh-Chang Wang.
