2025 Claim Operation Simulation Exercises

Event Location：Taichung City 
Event Time：2025/8/19~2025/11/11

1. TREIF holds a claim simulation drill every year. This aims at helping insurers to familiarize with the insurance claim procedures of TREIF, so that their own personnel could be swiftly dispatched during a disaster and appropriately settle the claims to the stranded ones in an efficient way. This could bring the society peace of mind and enhance resilience after a disaster, and bring a positive image to insurers as an enterprise that is responsible toward the society.

Military simulations for the joint claim service center

2. TREIF and the insurers conducted the simulation exercise in four phases from August 19 to September 11, 2025:

    (1) Drills for information gathering on the disaster and emergency response as well as related on-line meeting rehearsals;

    (2) Drills in response of unscheduled dispatchment notices, and On-site check-in of dispatched personnel;

    (3) Drills for claim service center, and military simulations (Table Top Exercise) for the joint claim service center;

    (4) Simulation of qualified adjusters conducting claim evaluations by Using actual damage photos from the 0403 Hualien earthquake and the 0121 Tainan earthquake.

3. The award ceremony and debriefing were held on November 11, 2025, and a report was presented to participants, with content mainly as follows:

    (1) Enhance qualified adjusters’ evaluation capability.

    (2) Some insurers were unfamiliar with the preparation work dividing for the insurers claim service centers. 

    (3) Military simulations for the joint claim service center to discuss emergency response methods and practices based on the situation, but there were still some imperfections.

4. The following enhance training sessions on “Damage Evaluation and Loss Assessment” for qualified adjusters will be held in the northern, central, and southern parts of Taiwan next year.

2025 response of unscheduled dispatchment notices, and On-site check-in of dispatched personnel

Response of unscheduled dispatchment notices, and On-site check-in of dispatched personnel were carried out in the Northern and Southern parts of Taiwan on weekdays and in the Eastern Taiwan on holidays, and in the Central Taiwan in conjunction with simulation drills. The loss adjusters contact persons in each insurer all completed dispatch process within the time limit, and dispatched personnel completed on-site check-in.