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*Residential Earthquake Insurance Claims Handling Procedures for insurers
  • Procedures for Residential Earthquake Insurance Claims Handling Establishment of Total loss and Claims Processing Procedures  

  • * 1.Establishment of Total loss and Claims Processing Procedures

  • * 2.Government demolition notice/order or direct demolition of residence

  • 2.1Compensation

  • * 3.Appraisal by qualified adjustor

  • 3.1Uninhabitable and rebuilding required(go to 4)

    3.2Residence is deemed uninhabitable without repair or rebuilding(go to 5)

  • * 4.Uninhabitable and rebuilding required

  • 4.1Compensation

  • 4.1.1Indemnity paid to policyholder

  • * 5.Residence is deemed uninhabitable without repair or rebuilding

  • 5.1Repair cost ≧ Replacement cost

  • 5.1.1Compensation(go to 5.1.1)

  • 5.2Cannot be appraised

  • 5.2.1Reappraisal meeting

  • 5.2.1.1Meeting reappraisal 、Written reappraisal、Entrusted appraisal on case-by-case basis

  • 5.2.1.1.1No compensation

  • 5.2.1.1.1.1Policyholder accepts/rejects

  • 5.2.1.1.1.1.1Accepts(go to 5.3.1.1.1.1)

  • 5.2.1.1.1.1.2Rejects

  • 5.2.1.1.1.1.1.1Litigation or arbitration

  • 5.2.1.1.1.1.1.1.1Does not meet compensation criteria (go to 5.3.1.1.1.1)

  • 5.2.1.1.1.1.1.1.2Meets compensation criteria(go to 4.1.1)

  • 5.3Repair cost < Replacement cost

  • 5.3.1No compensation

  • 5.3.1.1Policyholder accepts/rejects

  • 5.3.1.1.1Policyholder acce -pts/rejects

  • 5.3.1.1.1.1Case closed without compensation

  • 5.3.1.1.2Rejects (go to 4.2.1)

  • * 6.Note: The TREIF should conduct a follow-up spot check and reappraise the spot check

  • 　　　　　 case at the reappraisal meeting.